Privacy Policy | lucid-twist Garden Care

Introduction

lucid-twist ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucid-twist.com or use our garden care services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact or booking forms on our website
Subscribe to our newsletter or marketing communications
Request a quote for our services
Communicate with us via email or other channels

This information may include:

Name and contact details (email address, postal address)
Information about your property and garden
Service preferences and requirements
Communication history with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on our site
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To respond to your enquiries and fulfil your requests
To send you quotes, invoices, and service-related communications
To send marketing communications (where you have opted in)
To analyse website usage and improve user experience
To comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we must have a legal basis for processing your personal data. Our legal bases include:

Contract: Processing necessary to perform our contract with you or take steps at your request before entering a contract
Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
Consent: Where you have given clear consent for us to process your data for a specific purpose
Legal Obligation: Processing necessary to comply with our legal obligations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist in our business operations (e.g., payment processors, IT services)
Professional advisers such as lawyers and accountants
Regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the data and the purpose for which it was collected.

Your Rights

Under UK data protection law, you have rights regarding your personal information, including:

Access: The right to request a copy of the personal data we hold about you
Rectification: The right to request correction of inaccurate data
Erasure: The right to request deletion of your data in certain circumstances
Restriction: The right to request restriction of processing
Portability: The right to receive your data in a portable format
Objection: The right to object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

lucid-twist
47 Greenfield Lane
Woking, Surrey GU21 4RB
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.