Your data protection rights explained
lucid-twist is committed to ensuring the security and protection of the personal information that we process. We have implemented robust policies and procedures to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This page provides information about your rights under GDPR and how we handle your personal data.
lucid-twist acts as the data controller for personal information collected through our website and in the course of providing our garden care services. As data controller, we determine the purposes and means of processing personal data.
Contact details:
lucid-twist
47 Greenfield Lane
Woking, Surrey GU21 4RB
United Kingdom
Email: [email protected]
We only process personal data where we have a lawful basis to do so. The lawful bases we rely upon include:
The GDPR provides you with the following rights regarding your personal data:
You have the right to be informed about the collection and use of your personal data. We provide this information through our Privacy Policy and this GDPR page.
You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to your request within one month.
You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.
Also known as the "right to be forgotten", you can request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. In certain circumstances, we may extend this period by up to two months, in which case we will inform you of the delay and the reasons for it.
We do not charge a fee for processing your request unless it is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee or refuse to act on the request.
We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.
If we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the Information Commissioner's Office.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are determined based on:
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk
We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.